Conditions of use

Welcome to the Shop ("Shop") on the World Wide Web. Please review these Site Terms of Use, which govern your use and purchase of products from our Shop.

By accessing, browsing, shopping, or using this Shop, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms then please do not use this Shop.

Beacon Support Services Ltd (BSS Ltd) controls and operates this Shop from its offices within the United Kingdom. The laws of England and Wales govern claims relating to, including the use of, this Shop and the materials contained herein. If you choose to access this Shop from another location, you do so on your own initiative and are responsible for compliance with applicable local laws.

By placing an order through our website, you warrant that you are legally capable of entering into binding contracts.

Shop Contents, Ownership, and Use Restrictions
The information contained in this shop including all images, illustrations, designs, photographs, video clips, writings and other materials that appear herein are copyrights, trademarks or other intellectual property owned, controlled, or licensed (all of which, collectively, are herein referred to as the "Contents") by shop, its parent company, subsidiaries and affiliates or are the property of their respective owners. The name and the logo are trademarks of Beacon Support Services Ltd.

A Limited Licence is granted to display, copy, distribute, download, and print in hard copy portions of this Site for the purposes of:
(1) Placing an order with or;
(2) Using this shop as a resource provided you do not modify the shop and that you retain all copyright and other proprietary notices contained in the Contents.

Except in connection with shopping and placing an order through our web site, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without the prior written permission of shop or the applicable copyright owner. RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION

This Licence does not include any resale or commercial use of this web site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this web site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
Please note that the permission granted herein terminates automatically if you breach any of these terms or conditions. Any other use of the Contents on this shop including reproduction for purposes other than as noted above, and including any reproduction, modification, distribution, or republication may violate copyright or trademark laws, and, without the prior written permission of BSS Ltd, is strictly prohibited.

If you use this web site, you are responsible for maintaining the confidentiality of your password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us within the 'My Account' area of the shop web site.

Disclaimer of Warranty
BSS Ltd is providing this shop and its Contents on an "as seen" basis and makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title or implied warranties of merchantability or fitness for a particular purpose, and non-infringement. Although BSS Ltd believes the Content to be accurate, complete, and current, BSS Ltd does not represent or warrant that the information accessible on this Site is accurate, complete, or current. Price and availability information is subject to change without notice.

Disclaimer of Liability
In no event shall BSS Ltd be liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to, loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the Contents of this shop. In an effort to provide our customers with the most current information, BSS Ltd will, from time to time, make changes in the contents and in the products or services described on this shop.

About Our Prices
We trade from the UK and hence our base price is the Great British Pound (GBP) Whilst we offer the ability to view other currencies these are only indicative of the final price of goods and services. The final price is derived at checkout by calculating the cost of goods and services purchased in the non-GBP currency using the then advertised exchange rate offered by our Payment Provider. To view accurate pricing please use the British pound option.

Cheques are only accepted as a form of payment if drawn on a British bank and are in British Pounds (GBP) to pay using a different currency we utilise the services of PayPal, please select this option during checkout for the ability to pay with another currency.

The prices advertised on this shop are for orders placed through our shop facility and include VAT at the relevant prevailing rate unless indicated. Prices and the availability of items are subject to change without notice. Any "list" or "RRP" prices used on this shop relate to the manufacturers' suggested selling prices and may not be indicative of the actual selling price in your area.

Any reference to "savings" used on this shop indicates the average savings off the "list" or "RRP" or to a price the item was previously offered at (for a minimum period of 28 days). Your actual savings will vary depending upon the goods purchased and the date of the transaction.

We reserve the right to limit sales. Offers and product ranges displayed on this website are not available to wholesalers or resellers of gifts. A maximum of one free gift is available to any customers in any one monthly period.

If for any reason, we are unable to deliver your order within seven days, we will contact you immediately.

Non-Stock and Personalised Items
All maximum engraving and personalisation character lengths available include a space as a character except when the space comes at the end or beginning of a line.

Personalised Ceramic items that are painted or kiln cooked can be express delivered using the "next day delivery" option however this will take the same time as Priority Shipping as paint needs to be dried fully and a kiln firing can take 48 hours (including heating up and cooling down)

Items are typically dispatched directly from our suppliers/engravers and as such are subject to their own delivery times (as stated on the relevant product pages)

Delivery, Shipping and returns
Terms and Conditions related to delivery and returns policy are available on our  Delivery Terms page.

Export Orders
Export orders are defined as any orders located outside the United Kingdom and are supplied strictly on a pre-payment ex works basis.

Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.

User Comments, Feedback, And Other Information Submissions Provided By You

You agree that any material, information, and ideas that you transmit to this shop or otherwise provide to BSS Ltd ("Transmissions") shall be and remain BSS Ltd’s property.

In addition, you agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this shop any unlawful, threatening, libellous, defamatory, inflammatory, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the Content of any comments you make.

Customer Obligations for Media Goods (e.g Music CDs, DVD, downloaded content, etc.)
BSS Ltd supply the goods by outright sale and they must not be hired, rented, offered for hire or rental, copied or made available under arrangements for sale and subsequent exchange. In any subsequent sale or disposal of the goods, the customer must: (i) Make the provisions of this entire clause a term or condition of such sale or disposal. (ii)allow the company to use the Customer's name without charge in connection with any legal proceedings which the company may wish to bring for any breach or alleged breech of this clause against subsequent purchasers of the goods that the company considers to be in breach of this clause; and (iii) make it a further term and condition of such sale or disposal that the purchaser from the customer and all subsequent purchasers in any subsequent sale or other disposal must include a term and condition in the form of this condition so as to bind all subsequent purchasers of the goods, or any of them.

Terms of Use Revisions
BSS Ltd may revise these Terms of Use by updating this web page posting. You agree that in the event that any portion of these shop Terms and Conditions of use is found to be unenforceable, the remainder of these shop Terms and Conditions shall remain in full force and effect. By using this shop you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.

We often communicate with you by e-mail or by posting notices on the web site.  We abid by the setting you choose in your profile for newsletters etc.

For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

In the event of a complaint or if you are in any way unhappy with the service or products, please let us know by calling us on 01344 420 936 or please e-mail via our contact page marking your email "complaints". Alternatively, you can write to us at our postal address.